Thank you for shopping with Isla Paperz. This Shipping Policy outlines how we process, handle, and deliver your orders worldwide. By placing an order on our website, you agree to the terms described below.
Global Shipping
Isla Paperz proudly ships products worldwide. We partner with trusted courier and logistics providers to ensure safe and timely delivery of your orders to your doorstep.
Processing Time
All orders are processed within 1–3 business days after confirmation. During high-demand periods, processing may take slightly longer. Orders placed on weekends or public holidays are processed on the next business day.
Shipping Time
Delivery times vary depending on your location:
Domestic orders: Typically arrive within 3–7 business days after dispatch.
International orders: May take 7–21 business days, depending on customs clearance and regional courier services.
Please note that unforeseen delays may occur due to weather conditions, customs inspections, or courier service disruptions.
Payment Method
Isla Paperz currently accepts cash on delivery (COD) as the only payment method. Customers are required to pay the full amount to the delivery personnel upon receiving the order.
Shipping Charges
Shipping costs are calculated at checkout (if applicable) and may vary based on location, product weight, and order size. For certain regions, additional customs or import duties may apply, which are the customer’s responsibility.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with your tracking details (if available). You can use this information to monitor the delivery status of your package.
Address Accuracy
Please ensure that all shipping details provided are accurate and complete. Isla Paperz is not responsible for delayed or undelivered shipments due to incorrect or incomplete address information.
Missed Deliveries
If delivery is attempted but unsuccessful, the courier service may make additional attempts or contact you to schedule a new delivery. Failure to receive or accept your order may result in cancellation or additional delivery fees.
Damaged or Missing Items
If you receive a damaged package or your order is missing items, please contact us at [email protected] within 48 hours of delivery. Include your order number and photos of the damaged or incomplete shipment so we can resolve the issue promptly.
Customs and Duties
For international deliveries, customs policies vary by country. Customers are responsible for any applicable customs fees, import taxes, or duties once the package arrives in their country. Isla Paperz has no control over these charges.
Delayed Shipments
While we do our best to deliver orders within the estimated timeframes, delays can occur due to logistics or customs issues. We appreciate your patience and will assist in tracking delayed shipments when notified.
Contact Us
For questions or assistance related to shipping, please contact us at:
Email: [email protected]